Refund policy
Cordially, Fallon Return Policy
At Cordially, Fallon, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our return policy before initiating a return.
Eligibility for Returns
- Returns are accepted only for U.S. orders at this time.
- Items must be unworn, with original tags attached, and returned in their original clear garment packaging with the SKU label intact.
- Returns must be requested within 7 days of delivery (as shown on the tracking info) and shipped back within 7 days of submitting the return request.
- We do not accept exchanges at this time.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Open pack wholesale orders
Return Shipping & Refunds
- For items $100 or more, we cover the return shipping cost once the item has been inspected and approved.
- For items under $100, guest are responsible for return shipping costs.
- Refunds are issued as store credit, or to the original payment method upon return approval.
- Shipping fees are non-refundable.
- A 20% restocking fee may apply if the return doesn’t meet our requirements.
- Please allow 5-7 business days after we receive your return for processing. You’ll receive a confirmation email once your return is processed.
How to Initiate a Return
To start a return, please contact our team at cordiallyfallon@guestgratification.com with your order number and the reason for return. We’ll provide further instructions on how to send your item back.
This policy is subject to change at any time at our discretion.